Glass breakage and seal failure replacement warranty does not apply to 3000 Series Windows.
SEAL FAILURE: Seal Failure is condensation in between the two panes of glass. This is a very rare occurrence. Most of the time it is condensation on the inside or outside of the house. Please use a cloth to clean both sides of the sash before filling the warranty form below.
If you have a cracked or broken sash, please tape the current window with clear duct tape so that the glass does not injure anyone while we are processing this warranty request. We will call you as soon as the sash arrives at our store to schedule an appointment.
For windows that require a left or right sash choice please provide us the sash information OUTSIDE looking IN. This means if you were standing outside the house and looking at the window, is the problem with the left or right sash?
It will take anywhere from 3-6 weeks to get your replacement sash to the store. Once we receive it, we will contact you to set up a date when our technician can come and install the replacement sash.
Needed a new picture & bathroom window. The price was great. Was kept informed what was going on..installed both windows with no problem!! Everyone was very kind and professional. Will happily recommend them to anyone needing windows. Thank you for the finishing touch on my 60's home.
Melissa HowlettVerified Customer
Jason, sold me a product that exceeded my expectations! The installation by Jesse and Michael was friendly, professional and done well by my standards. The 8 foot slider glass door glides nicely. My mother's old and inefficient window was replaced by EcoView's double hung window with low E. The morning direct sunlight no longer heats my mother's room. My mother is happy, I am happy!
Mike SutherlindVerified Customer
It was my best espresso with the window company. Mr. Jason I like to thank you so much for the great job you did to my house I suggest anyone who wants to do windows they can go with your company. Great company great price right in time. Looking forward to doing business again with you. Thank you.