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Tips To Resolve Window Issues

Please review the scenarios listed below and also review the attached video to correct your locking problem.

The Top Sash Has Moved Down From It's Pocket

Push the upper sash all the way to the top while at the same time pushing the lower sash down. This will align the lock and will allow you to lock the window.

The Sashes Are Not Aligned Properly In The Side Channel

Tilt both sashes in as if you are cleaning the window. Push both sashes firmly back into the window channel. This should align the sashes and allow the window to lock properly

Balance Shoe Is Disengaged

If the balance shoe becomes dis-engaged from the sash, the window will not be aligned and therefore not lock. To correct this situation, please refer to the “Window is not staying up – keeps falling down” section for further instruction.

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Can’t find what you’re looking for? Give EcoView Windows & Doors of North Florida a call at (904) 281-0067 and we’ll help you find a solution for your window or door issues.

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